Having an issue with your gas fireplace, or simply looking for more information about your hearth product? Browse our gas appliance frequently asked questions below to find in-depth information that isn’t necessarily answered on our product pages. If you have any further questions, don’t hesitate to contact us directly!


  • Cleaner than wood.
  • Easier than wood – simply flip a switch.
  • More flexibility in installation.
  • More control over heat output and flame height.
  • Can be used to supplement the furnace to heat home, reduce heating bills.
  • Energy-saving IntelliFire ignition system.


  • Doesn’t create the same smell and sound as a wood fireplace.
  • Can’t tend to the fire.


  • How does my gas fireplace or insert vent?

    Most of the models sold at Fireside Hearth & Home utilize a direct vent (DV) venting system. DV appliances feature fixed glass on the front, sealing in the firebox and gas burner from your interior air. With this system, all of the combustion air is pulled through a coaxial pipe, with in additional filter, from outside of your home. Direct vents can be customized to your preferences, whether you’d like them to vent through the roof or horizontally through an exterior wall.

  • What differentiates a B-Vent appliance from a Direct Vent appliance?

    While direct vent fireplaces are completely sealed, with vents that can be installed vertically or horizontally, using outside air to help keep your hearth burning. B-vent fireplaces function differently. B-vent hearths use air from inside your home to oxygenate your fire, and can only be vented vertically.

  • Are Direct Vent and Ventless the same thing?

    No, direct vent fireplaces are very different than ventless fireplaces. The former are sealed systems that keep all air used, and by-products from combustion (besides heat) separate from the interior of your home. Ventless appliances actually vent into the space in which they are installed. This means that because water vapor is a by-product of gas combustion, a ventless gas fireplace can cause excess water build-up within homes, which in turn can cause issues including mold, mildew, and unpleasant odors inside your home.

  • Can I vent my gas fireplace through my existing masonry chimney?

    Unfortunately, you cannot. Because of the size of the masonry chimney, it is too large for factory manufactured gas fireplaces. With that said, there are gas inserts and wood fireplaces that can be used with your existing chimney. Contact us today for more details.

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